Creating
Inclusive
Culture In Hospitality
Our Founder
James Dixon-Box
James has worked in the hospitality industry for over 25 years and led his family business to become one of the most accessible hotels in the UK.
He sits on the DEIB Board for the Institute of Hospitality, is an Advisory Board Member for the Accessible Hospitality Alliance and is the Disability & Access Ambassador for the UK Hospitality Industry.
Through a combination of built environment assessments, team training and digital information enhancements, James can help to open you up to new markets and grow your business in a new direction.
"We should be striving to create a community within our businesses that reflects the community outside our businesses"
James Dixon-Box, Accessible Hospitality Consultant
Accessibility Reviews
How accessible is your venue? Are you maximising its potential to include as many potential customers as possible?
During your review, we will assess the potential of your business in the disabled market and make sensible suggestions for you to become more inclusive.
Being accessible doesn't have to cost the earth. We can suggest simple solutions that will enhance your current offering and can offer support should you choose to incest further.
Team Workshops
There is far more to accessibility and inclusion than your built environment. Without the knowledge and skills needed for your team to facilitate your guests needs, you could risk falling at the first hurdle.
Our Team Workshops are specifically designed to build a culture of understanding and confidence so that your employees can deliver incredible guest experiences to those who are often left feeling unwanted or unwelcome.
Our workshops are designed by hospitality professionals who understand the day to day workings of the industry and how to effectively implement inclusive practices.
Inclusive Strategy
Through consultation and a more long term partnership, we can help your business to become recognised as being inclusive in everything you do.
This long term plan will use strategic investment to grow your business in a new direction and tap into a whole new market, whilst establishing yourselves as an inclusive employer.
This work will suit a business who truly believe in developing a better offering for people with additional needs.
'A clear communicator with a passion and zeal which drives his determination to make the world a better place for those with accessible needs, James would be a great asset should you determine to seek out his services.'
Robin Sheppard, Bespoke Hotels
